TERMS AND CONDITIONS

VIBS ENTERPRISES LIMITED

Welcome to the VIBS Enterprises Limited online store. These Terms and Conditions govern your access to and use of our e-commerce website and the purchase of products through our platform. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Please read them carefully before using our services.

1. ABOUT VIBS ENTERPRISES LIMITED

VIBS Enterprises Limited operates an online retail platform offering a wide range of products across the following categories:

1.1 Food & Beverages

Our food and beverage selection includes:
  • Beverages and juices
  • Cereals and porridge
  • Pantry essentials
  • Canned fruits and cake mixes
  • Water, club soda, and cordials
  • Coffee and chocolate-based beverages
Examples of products: Ceres Juices, Weetabix Protein Crunch, Morning Harvest Oats, Ginger, Milo, and Nescafé.

1.2 Beauty & Cosmetics

Our beauty and cosmetics collection includes:
  • Face and skin care products
  • Face cleansing products
  • Lip and eye makeup
  • Foundations and tinted serums
  • Creams and perfumes
  • Beauty accessories
Examples of products: Maybelline Superstay Foundation, L’Oréal True Match Tinted Serums, Brow Pencils, and Lash Primers.

1.3 Hair & Personal Care

Our hair and personal care range includes:
  • Hair care and styling products
  • Hair color products
  • Shower gels and toiletries
  • Shaving products
  • Deodorants and hygiene products
  • Baby care essentials
Examples of products: Mizani Intense Night Time Treatments, Nice & Lovely Styling Gels, and BIC Sensitive Shavers.

1.4 Household & General Supplies

Our household and general supplies include:
  • Air fresheners
  • Insecticides
  • Shoe and surface polishes
  • Suede cleaners and waxes
  • Stationery, including markers and pens
  • Other everyday household essentials
Examples of products: Glade Automatic Air Fresheners, Shoe Polish, and BIC Velleda Markers and Eco Pens.

2. ELIGIBILITY TO USE OUR WEBSITE

By using our website, you confirm that:
  • You are legally capable of entering into a binding agreement.
  • The information you provide during registration or checkout is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt, or attempt to gain unauthorized access to any part of our platform.
If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

3. PRODUCT INFORMATION AND AVAILABILITY

We strive to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate and up to date. However:
  • Product images are for illustrative purposes and may differ slightly from the actual product.
  • Product packaging, colors, and labeling may change from time to time.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors in product descriptions, pricing, or availability.
Where applicable, product information will be provided in accordance with the manufacturer’s labeling and instructions.

4. PRODUCT PRICES

  • All product prices are displayed in Kenyan Shillings (KES) unless otherwise stated.
  • Prices may change without prior notice.
  • The applicable price will be the price displayed at the time you place your order, subject to any obvious pricing errors.
  • Delivery charges, where applicable, will be communicated during the checkout process.
  • Any applicable taxes or additional charges will be indicated before you complete your purchase.
In the event of an obvious pricing error, VIBS Enterprises Limited reserves the right to cancel the affected order and issue a refund where payment has already been made.

5. ORDERING AND ORDER CONFIRMATION

To place an order through our website, you will be required to provide accurate information, including your name, contact details, and delivery address. Once you submit an order:
  1. You will receive an acknowledgment of your order.
  2. Our team may review the order for availability and processing.
  3. Your order will be confirmed once it has been accepted by VIBS Enterprises Limited.
An order acknowledgment does not necessarily constitute final acceptance of your order. We reserve the right to decline or cancel an order due to product unavailability, incorrect pricing, suspected fraudulent activity, or other legitimate reasons. If we cancel an order after payment has been made, we will communicate the applicable refund arrangements.

6. PAYMENT

We aim to provide secure and convenient payment options for our customers.
  • Payment must be made using the payment methods available on our website.
  • Orders may be processed only after successful payment confirmation, where applicable.
  • Customers are responsible for ensuring that their payment information is accurate.
  • We do not guarantee the uninterrupted availability of any third-party payment service.
Additional payment terms may apply depending on the payment method selected at checkout.

7. DELIVERY AND SHIPPING

We deliver products to locations within our designated delivery areas.

Delivery Terms

  • Delivery timelines will depend on your location, product availability, and order processing requirements.
  • Estimated delivery times will be communicated during checkout or after order confirmation.
  • Customers are responsible for providing accurate delivery details.
  • Delays may occur due to unforeseen circumstances, including adverse weather, logistical disruptions, or circumstances beyond our reasonable control.
  • Delivery charges, if applicable, will be communicated before order completion.
If you are unavailable to receive your order, additional delivery arrangements or charges may apply, where reasonably applicable.

8. ORDER CANCELLATION

Customers may request to cancel an order by contacting our customer service team as soon as possible.
  • Cancellation requests must be submitted before the order is dispatched, where applicable.
  • Orders that have already been dispatched may not be eligible for cancellation.
  • Approved cancellations will be handled in accordance with our refund and return policy.
We reserve the right to cancel orders where products are unavailable, payment cannot be verified, or fraudulent activity is suspected.

9. RETURNS, REFUNDS, AND EXCHANGES

We aim to ensure that our customers receive products that meet reasonable quality and description standards. Customers may request a return, refund, or exchange where permitted by applicable law and our return policy.

Eligible Reasons for Returns May Include:

  • Receiving an incorrect product.
  • Receiving a damaged product.
  • Receiving a defective product.
  • Receiving a product that does not match its description.

Return Conditions

  • Customers should contact us promptly after receiving an order to report any issues.
  • Products may need to be returned in their original condition and packaging, where reasonably applicable.
  • Certain products, particularly personal care, beauty, hygiene, and consumable products, may be subject to specific return restrictions for health and safety reasons.
  • Refunds will be processed using the applicable refund method and within a reasonable timeframe.
Our return and refund practices will comply with applicable Kenyan consumer protection laws. For detailed information, please refer to our separate Returns and Refund Policy.

10. FOOD, BEAUTY, AND PERSONAL CARE PRODUCTS

Customers should carefully review product labels, ingredients, usage instructions, and any relevant warnings before using or consuming a product.
  • Food and beverage products should be stored and used in accordance with the manufacturer’s instructions.
  • Beauty, hair care, and personal care products should be used as directed.
  • Customers should review product ingredients for potential allergies or sensitivities.
  • Products should not be used beyond their expiry dates or recommended periods of use.
VIBS Enterprises Limited is not responsible for misuse of products or failure to follow manufacturer instructions, subject to applicable law.

11. CUSTOMER ACCOUNTS

Where our website allows customers to create accounts, you are responsible for:
  • Maintaining the confidentiality of your login credentials.
  • Ensuring that your account information remains accurate.
  • Notifying us promptly of any unauthorized use of your account.
  • Logging out of your account when using a shared device.
We reserve the right to suspend or terminate accounts involved in fraudulent, unlawful, or abusive activities, subject to applicable law.

12. INTELLECTUAL PROPERTY

All content displayed on the VIBS Enterprises Limited website, including but not limited to:
  • Logos and branding
  • Product descriptions
  • Website designs
  • Images and graphics
  • Text and other original content
is owned by or licensed to VIBS Enterprises Limited or the respective rights holders. You may not reproduce, modify, distribute, or commercially exploit our website content without prior written permission, except where permitted by law. Product names, trademarks, and brand logos belong to their respective owners.

13. PROHIBITED ACTIVITIES

When using our website, you agree not to:
  • Use the platform for unlawful purposes.
  • Submit false or misleading information.
  • Attempt to interfere with website functionality or security.
  • Use automated systems to access or extract website content without authorization.
  • Engage in fraudulent transactions.
  • Infringe upon the intellectual property rights of others.
We reserve the right to take appropriate action against users who violate these provisions.

14. WEBSITE AVAILABILITY

We strive to keep our website accessible and functional at all times. However, we do not guarantee uninterrupted access to the platform. The website may occasionally be unavailable due to:
  • Maintenance and updates.
  • Technical issues.
  • Security concerns.
  • Network disruptions.
  • Circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the website, subject to applicable legal requirements.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, VIBS Enterprises Limited shall not be liable for losses arising from:
  • The misuse of products by customers.
  • Delays caused by circumstances beyond our reasonable control.
  • Temporary website interruptions.
  • Incorrect information supplied by customers.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law, including any applicable consumer rights.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment and delivery providers. We are not responsible for the content, availability, or policies of third-party websites and services. Your use of third-party services may be subject to their own terms and conditions.

17. PRIVACY AND DATA PROTECTION

We respect your privacy and are committed to protecting your personal information. Information collected through our website may include your name, contact details, delivery address, and payment-related information necessary to process your orders. We process personal information in accordance with our Privacy Policy and applicable Kenyan data protection laws. For more information about how we collect, use, store, and protect your information, please review our Privacy Policy.

18. CHANGES TO THESE TERMS AND CONDITIONS

VIBS Enterprises Limited reserves the right to update or modify these Terms and Conditions from time to time. Any changes will be published on this page, together with the updated effective date where applicable. We encourage customers to review these Terms and Conditions periodically. Your continued use of our website after changes have been published constitutes acceptance of the updated terms, to the extent permitted by law.

19. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by the laws of the Republic of Kenya. Any disputes arising from the use of our website or the purchase of our products shall be addressed through good-faith discussions between the parties. Where a dispute cannot be resolved amicably, it may be referred to the appropriate courts or dispute resolution mechanisms in Kenya, subject to applicable law and consumer protection rights.

20. CONTACT US

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our products, or your orders, please contact us using the details below. VIBS ENTERPRISES LIMITED We are committed to providing our customers with a reliable, convenient, and transparent online shopping experience.